CWA 1122 VNA Newsletter July 9, 2014
HEADLINE: PATIENT SATISFACTION SURVEYS IN – RECORD HIGHS!!!
Unfortunately, those record highs numbers are of patients who would NOT recommend the VNA. You read that right: patient satisfaction is plummeting.
If you think the recent dissatisfaction of our patients is the fault of the field staff you are not in reality, not on the same planet, not even the same solar system.
No one should dare lay the blame on the field staff. The complaints of patients center around our tablet-centric visits, the rush to get to the next patient due to fear and intimidation, the rush to discharge to improve stats. Patients have been quoted, “You spend more time on that damn tablet then you do with me!”
We are tired of explaining to management that patients are human beings and not inanimate objects like tongue depressors. We need to truly care for the patient as a full package.
When they micromanage to the point it becomes counterproductive, management becomes more interested in desperately searching for a speck in our eyes and are ignoring the plank in theirs.
We need to focus on patient care instead of the pressure of the stopwatch. Rushing causes errors, things get overlooked, outcomes are at risk, and patients are offended.
Make more eye contact with your patient instead of burying your face in the tablet. There should be no pressure to discharge patients early because their care takes too much time or decreases statistics.
The tablet program itself, in no way, benefits patient care. In fact, it is counterproductive. It is designed as a dog choker-collar to track and intimidate staff.
On April 28th, President and CEO of Kaleida Health Jody Lomeo stated that we should be focusing on great patient care, not numbers. He rallied all of us to move forward and start on a new plan of getting back to basics. It has been 74 days since Mr. Lomeo’s address at the VNA and management has made no steps forward.
We want to move forward. The VNA Mobilization Committee is committed to great patient care, and we are ready to take action.
Remember the AFL-CIO Labor Day Parade and Picnic – Monday, September 1, 2014
VNA Unit Mobilization Committee
Download newsletter V14 7.9.2014